Payday loan, title loan, personal loan, or advance loan -- Can't stop withdrawals from your bank account -- Complaint #11271194
Complaint Overview
Complaint ID: 11271194
Company: Dave Operating, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Can't stop withdrawals from your bank account
State: Montana
ZIP Code: 59602
Date Received: 2024-12-24T12:00:00-05:00
Date Sent to Company: 2024-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against Dave Inc. due to their refusal to honor my formal revocation of authorization for automatic debits under the Electronic Funds Transfer Act ( EFTA ). I took out an ExtraCash advance from Dave in the amount of {$470.00}. While I acknowledge my responsibility to repay this balance, I have formally revoked authorization for Dave to automatically withdraw funds from my connected bank accounts. This revocation was communicated to Dave on XX/XX/year> and reiterated in subsequent emails. Despite my clear instructions and the protections granted under the EFTA, Dave has refused to honor my request, citing their internal policies. Dave has ignored my revocation and is proceeding to charge my account tomorrow, XX/XX/year>, for {$480.00}. This charge is unauthorized as I explicitly revoked their authorization. I have repeatedly requested confirmation of compliance with my revocation, but Dave has failed to respond adequately. I am seeking the CFPBs assistance to address this violation, stop unauthorized charges, and ensure Dave complies with federal law. I have attached all correspondence with Dave, including my revocation request and their responses, as well as the notification of the pending charge.
Frequently Asked Questions
What is Complaint #11271194 about?
Complaint #11271194 was filed against Dave Operating, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Can't stop withdrawals from your bank account. It was received by the CFPB on 2024-12-24T12:00:00-05:00.
How did Dave Operating, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Dave Operating, LLC?
Yes, visit the Dave Operating, LLC company profile at readthecomplaint.com/company/dave-operating-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.