Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11249940
Complaint Overview
Complaint ID: 11249940
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 92656
Date Received: 2024-12-21T12:00:00-05:00
Date Sent to Company: 2024-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally dispute the denial of my claim regarding XXXX unauthorized transactions made on my business bank account with Chase. Below is a list of the fraudulent transactions : XX/XX/year> {$2000.00} XX/XX/year> {$1000.00} XX/XX/year> {$2000.00} XX/XX/year> {$1000.00} XX/XX/year> {$2000.00} XX/XX/year> {$5000.00} XX/XX/year> {$1000.00} XX/XX/year> {$5000.00} XX/XX/year> {$5000.00} XX/XX/year> {$5000.00} XX/XX/year> {$3000.00} XX/XX/year> {$2000.00} XX/XX/year> {$5000.00} XX/XX/year> {$2000.00} XX/XX/year> {$5000.00} XX/XX/year> {$1000.00} XX/XX/year> {$2500.00} These transactions are unauthorized and I believe to be fraudulent. My claim was denied by Chase, referencing a 30-day window to report transactions. However, these charges fall well within that 30-day window. It appears the claim is being denied based on a technicality, specifically referencing an older fraudulent dispute, rather than addressing the actual charges in question. Additionally, Chase has refused to look at the supporting documentation I provided, nor have they conducted a thorough investigation, which I believe is in violation of the Electronic Fund Transfer Act ( EFTA ). Under the EFTA, I am entitled to a proper investigation of these fraudulent transactions. I also want to bring to your attention that the dispute was deleted from the online portal, and it no longer appears as an open or closed claim it is completely gone from my view, preventing me from tracking its status. This further complicates the situation and adds to my concern that the claim is not being handled appropriately. Finally, the denial letter I received does not reference the specific transactions in question, nor does it clearly state why my claim was denied. For reference, my claim number is : Claim XXXX XXXXXXXX.
Frequently Asked Questions
What is Complaint #11249940 about?
Complaint #11249940 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-12-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.