Money transfer, virtual currency, or money service -- Other service problem -- Complaint #11248094
Complaint Overview
Complaint ID: 11248094
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Florida
ZIP Code: 32043
Date Received: 2024-12-22T12:00:00-05:00
Date Sent to Company: 2024-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had an account for some time with XXXX, it mostly sits idle to gain value. I received an email one day that my account was restricted due to suspicious activity, which seemed strange as I had had ZERO activity on my account for a couple months. They requested a couple documents from me and would return my account, per the email. So I sent the documents. Then almost a week later I received another email stating I needed to call them, I did an no one is available to take my call. I enter the cue on their app. It says 30 minutes. No one calls. I emailed back, again, they say they called and I didn't answer, to enter the cue again. No one ever called me! But I never the cue again, it says 30 minutes again. Over a DAY later I get another email saying they missed me on my call again. No, they absolutely never called. Each of these emails I requested over and over again to PLEASE just unlock my account so I can free my funds and place them somewhere safer. I get scripted emails back that say I must call or use the app to receive a call back, but I have attached my call log to show NO calls have come from them, I've been STUCK in the cue despite it telling me to join it again, and I've attempted multiple conversations via email as well. I just want to move my funds somewhere else. That's all at this point. I want nothing else in return from them, just what is mine.
Frequently Asked Questions
What is Complaint #11248094 about?
Complaint #11248094 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2024-12-22T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.