Student loan -- Dealing with your lender or servicer -- Complaint #11194441
Complaint Overview
Complaint ID: 11194441
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Illinois
ZIP Code: 60657
Date Received: 2024-12-17T12:00:00-05:00
Date Sent to Company: 2024-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My loans in Mohela have been in forebearance for the save plan accruing no interest. On XXXXXXXX XXXX XXXX I received a letter from Mohela that interest would still acrrue. This contradicts what the federal government and studentaid.com says about the SAVE forebearance. Today, XXXX XXXX my loans have all increased and have had interest added. I believe this interest amount is equal to the interest I should've been charged while in forebearance. I should not be back charged for this interest and have tried to get in contact with Mohela but no one has been available on their phones. My loan info that is correct on the student aid website is listed below. Loan Balance Current Interest 1 {$3400.00} {$0.00} 2 {$1100.00} {$0.00} 3 {$4400.00} {$15.00} 4 {$2000.00} {$41.00} 5 {$5500.00} {$60.00} 6 {$2000.00} {$29.00} 7 {$5500.00} {$59.00} 8 {$2000.00} {$26.00} {$26000.00} {$230.00} The info listed on Mohela which is incorrect is below Loan Balance Current Interest 1 {$3500.00} {$87.00} 2 {$1100.00} {$0.00} 3 {$4500.00} {$100.00} 4 {$2000.00} {$71.00} 5 {$5500.00} {$120.00} 6 {$2000.00} {$44.00} 7 {$5500.00} {$71.00} 8 {$2000.00} {$25.00} {$26000.00} {$520.00}
Frequently Asked Questions
What is Complaint #11194441 about?
Complaint #11194441 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-12-17T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.