Student loan -- Dealing with your lender or servicer -- Complaint #11194345
Complaint Overview
Complaint ID: 11194345
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Maryland
ZIP Code: 20854
Date Received: 2024-12-17T12:00:00-05:00
Date Sent to Company: 2024-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding Mohelas failure to provide adequate customer support and transparency about my federal student loan repayment plan. Specifically, I am seeking clarification on the repayment plan that was automatically selected for me, as well as information regarding other repayment options, including the Income-Driven Repayment ( IDR ) plan I applied for. However, despite my repeated efforts to contact Mohela, I have been unable to obtain any assistance. Phone Calls : Over the past several weeks, I have called Mohela multiple times, but the calls have either been dropped or I have been placed on hold for hours without reaching a representative. Emails : I have also sent emails to Mohela requesting assistance but have not received any response. This lack of communication and support has prevented me from understanding my repayment obligations and has caused unnecessary stress and frustration. I am requesting that CFPB investigate Mohelas failure to provide responsive and reliable customer service, as this has directly impacted my ability to manage my loans effectively. I appreciate your attention to this matter and hope for a resolution that ensures Mohela provides the support and transparency required of a federal loan servicer.
Frequently Asked Questions
What is Complaint #11194345 about?
Complaint #11194345 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-12-17T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.