Credit card -- Advertising and marketing, including promotional offers -- Complaint #11193817
Complaint Overview
Complaint ID: 11193817
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 912XX
Date Received: 2024-12-17T12:00:00-05:00
Date Sent to Company: 2024-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint regarding Chase/XXXX XXXX XXXX XXXX XXXX : XXXX XXXX -- -- XXXX REFUSED to credit me with XXXX reward miles on XXXX, as had clearly been stated and promised in their promotion ( attached picture ) for getting a new Visa card. -- -- -- -- -- -- -- -- -- -- -- -- -- -- - ALL MY CONVERSATIONS WITH CHASE HAVE BEEN RECORDED BY CHASE AND BY ME. *Opened the new card in XX/XX/year>, based on the promotion - '' get XXXX miles on XXXX XXXX after charging {$3000.00} in the first 3 months '' See attached. *Used the card immediately and charged {$4700.00} in the first 2 months, and paid it in full. *Called Chase on XXXX. XXXX, XXXX at XXXX XXXX, and canceled the card. The agent ( named XXXX XXXX confirmed cancellation and assured me that " YOU KEEP THE EARNED XXXX XXXX MILES ''. * I expect the company to honor their stated promotion and not to try to swindle its customers. * See attached a photo of the promotional mailing, which clearly promise " XXXX miles after spending {$3000.00} '' -- -- -- -- -- - Since this call and all subsequent calls have been recorded, it is easy to verify that Chase/XXXX is misleading and must post the XXXX miles in my XXXX plan and apologize for trying to cheat me out of the earned miles. XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #11193817 about?
Complaint #11193817 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-12-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.