Prepaid card -- Unexpected or other fees -- Complaint #11179948
Complaint Overview
Complaint ID: 11179948
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: Gift card
Issue: Unexpected or other fees
State: Missouri
ZIP Code: 630XX
Date Received: 2024-12-16T12:00:00-05:00
Date Sent to Company: 2024-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The company BLACK HAWK NETWORK stated that a refund check would be mailed and have frozen all of my funds by blocking my current virtual card ending in XXXX from being used at all. It has been XXXX weeks going on XXXX and still nothing. The Dispute claim number ends XXXX. Last email I have from them stated on XX/XX/XXXX was more info needed but I have sent everything they have asked for plus more.
Frequently Asked Questions
What is Complaint #11179948 about?
Complaint #11179948 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2024-12-16T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.