Prepaid card -- Unexpected or other fees -- Complaint #11164071
Complaint Overview
Complaint ID: 11164071
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 94509
Date Received: 2024-12-15T12:00:00-05:00
Date Sent to Company: 2024-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a formal complaint against Bank of America for their mishandling of my claim involving fraudulent and unauthorized charges to my EDD benefits account. Despite providing all required documentation to verify that I am a victim of identity theft, Bank of America has repeatedly dismissed my claim without conducting a proper investigation, in violation of federal regulations and their own {$0.00} Liability Policy. The fraudulent charges occurred shortly after deposits were made to my account. I have submitted the following documentation to Bank of America to support my claim : Identity theft report from the FTC. Government-issued identification. Additional supporting documents verifying that I did not authorize or make the transactions in question. Despite this, Bank of America has denied my claims, citing the proximity of the withdrawals to the deposits as justification. Additionally, they provided me with documentation showing the dates and times of deposits and withdrawals to the account. However, this information does not validate or justify denying my claim. Simply providing transaction history does not constitute a proper investigation. For Bank of America to deny issuing a refund, they must provide evidence and proof that these charges were not fraudulent or unauthorized. Instead of fulfilling their obligation to investigate thoroughly, Bank of America has repeatedly sent me generic responses and advised me to contact EDD for a refund. This response is not only dismissive but also unethical, as EDD can not process refunds for funds already distributed to Bank of America. Key Concerns : 1. Violation of Regulation E ( Electronic Fund Transfers Act ) : Bank of America has failed to conduct a proper investigation as required under Regulation E, which mandates that financial institutions resolve claims of unauthorized transactions. 2. Failure to Honor {$0.00} Liability Policy : Bank of Americas advertised {$0.00} Liability Policy for unauthorized charges has not been honored, leaving me unfairly responsible for fraudulent activity. 3. Inadequate Investigation : Providing transaction history or dates and times of withdrawals does not prove the legitimacy of these charges. A proper investigation should include evidence and proof that the transactions were authorized by me. 4. Harmful Financial Impact : This unresolved issue has caused me significant hardship, including eviction and denial of housing opportunities, directly resulting from Bank of Americas failure to address this fraudulent activity.
Frequently Asked Questions
What is Complaint #11164071 about?
Complaint #11164071 was filed against Bank Of America, National Association regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2024-12-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.