Credit card -- Problem with a purchase shown on your statement -- Complaint #11163722
Complaint Overview
Complaint ID: 11163722
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Virginia
ZIP Code: 22407
Date Received: 2024-12-15T12:00:00-05:00
Date Sent to Company: 2024-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The problem is with a citi credit card. I talked to them multiple times about the charges but do not investigate. This is not identity theft it is simple wire fraud. I am receiving charges from XXXX different entities. On is called XXXX and the other is XXXX XX/XX/year>. These look fake. The both indicate interest payments, but I have never done business with these people. This is not an interest payment to Citi. ONe is for some type of audio equipment company and the other is for a public relations firm. I have no need for such services. I faxed a XXXX page document to XXXX XXXX XXXX from XXXX, I never hear anything back. Talking to dispute people at citi is a waste of time. It is best to look at a letter I sent to an attorney which includes a lot of detail. These are fraudulent charges, and amount to wire fraud. This was over a number of months and I called Citi whenever the charges appeard and they did not or could not investigate. There is no where to send a written signed dispute for for Citi Credit Cards, Just debit card transactions and they never respond.
Frequently Asked Questions
What is Complaint #11163722 about?
Complaint #11163722 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-15T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.