Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #11159536
Complaint Overview
Complaint ID: 11159536
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: New Jersey
ZIP Code: XXXXX
Date Received: 2024-12-14T12:00:00-05:00
Date Sent to Company: 2024-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> at approximately XXXXXXXX XXXX I attempted to make a purchase at a liquor store for my business, XXXX XXXX XXXX, located at XXXX XXXX XXXX XXXX XXXX XXXX. The total amount of the purchase was {$1500.00}, and I was using my Bank of America virtual debit card, which had a balance of {$2000.00}. During the transaction, Bank of America flagged the purchase as an unusual transaction and blocked my card. The purchase was declined multiple times. I immediately called Bank of America customer service and explained the situation. They assured me they had unlocked the card, but despite being told this repeatedly ( around 30 times ), the card remained locked. The customer service representative asked me multiple verification questions, all of which I answered correctly. However, they were unable to resolve the issue and claimed they did not know why the card could not be unlocked. This entire process took around 30 minutes. I have a recorded phone message documenting this interaction, which clearly demonstrates Bank of Americas failure to unlock my card despite multiple assurances. Because of this failure to unlock my card, I was unable to complete the purchase, resulting in significant financial loss for my business. I could not restock liquor for the night, forcing me to close the bar early, which led to lost sales and dissatisfied customers. This incident highlights Bank of Americas failure to provide reliable service, causing direct harm to my business operations.
Frequently Asked Questions
What is Complaint #11159536 about?
Complaint #11159536 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-12-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.