Student loan -- Dealing with your lender or servicer -- Complaint #11151401
Complaint Overview
Complaint ID: 11151401
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: District of Columbia
ZIP Code: 20002
Date Received: 2024-12-13T12:00:00-05:00
Date Sent to Company: 2024-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX, XXXX XXXX and XXXX XXXX never processed my requested consolidated loans request for ALL of my loans into one loan. They did this intentionally to cause me hardships as a student. They left the Consolidation in review in my Student portal and never processed it since XXXXAs a result of them not processing the Consolidation as requested and required they instead chose to put my loans into forbearance.
Frequently Asked Questions
What is Complaint #11151401 about?
Complaint #11151401 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-12-13T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.