Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11138017
Complaint Overview
Complaint ID: 11138017
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 76108
Date Received: 2024-12-12T12:00:00-05:00
Date Sent to Company: 2024-12-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
a XXXX dollar late fee bill was chargeed an additional XXXX dollar late fee. That I didn't know about and it wasn't listed in my bill total when I paid the total bill of XXXX on XXXX XX/XX/year> And I don't think that a late fee can generate a 100 % late fee from itself without ever even showing a neg balance in any acct.
Frequently Asked Questions
What is Complaint #11138017 about?
Complaint #11138017 was filed against United Services Automobile Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-12-12T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.