Credit card -- Fees or interest -- Complaint #11137938
Complaint Overview
Complaint ID: 11137938
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Pennsylvania
ZIP Code: 19047
Date Received: 2024-12-12T12:00:00-05:00
Date Sent to Company: 2024-12-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1 ) They switched to charging a $ 2 monthly fee for mailing out a statement bill each month. Therefore I switched to electronic/email delivery for statements or bills. 2 ) One month, I never received the email bill. They charged an Interest Charge, a Finance Fee and a Late Charge. I called to complain as I never received the email bill. They said they would credit some of the fees back ( Ia total of {$41.00} ) but never did. 3 ) I called again to complain. I paid the entire balance. 4 ) Even though they advertise no Interest Charge or Finance Fee if your statement bill is paid in full every month, they still charged me a {$2.00} minimum interest fee on my XXXX bill. I called to complain. They were going to remove the {$2.00} fee but said that promotions are excluded from interest fees. When Lowe 's gives you 5 % off for using their Synchrony Bank Lowes Card, that is considered a promotion and subject to finance charges despite their written agreement. 5 ) By unfairly charging these fees, Synchrony Bank is ripping off customers. I have a very good credit score and pay my entire bills every month. If Synchrony does this for all their customers, it would add up to a lot of money their bank is getting by defrauding its cistomers like this.
Frequently Asked Questions
What is Complaint #11137938 about?
Complaint #11137938 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-12-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.