Credit card -- Fees or interest -- Complaint #11106972
Complaint Overview
Complaint ID: 11106972
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Florida
ZIP Code: 33156
Date Received: 2024-12-10T12:00:00-05:00
Date Sent to Company: 2024-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Issue Description : I am filing a complaint against Chase Bank regarding a {$40.00} interest charge on my credit card account due to the expiration of a balance transfer offer. I did not receive any notification of the expiration date, such as an email or text message, as I believe is required for such significant account changes. The lack of notification prevented me from taking timely action to avoid the interest charge. Had I been properly informed, I would have paid off the balance or made alternative arrangements before the offer expired. Instead, I was unaware of the deadline and was unfairly charged {$40.00} in interest. Steps I Have Taken : I contacted Chases customer service to dispute the charge and requested a refund. However, my request was denied. I escalated the issue to their dispute resolution department, but the outcome remained unchanged. Why I Am Filing This Complaint : I believe Chase failed to fulfill its responsibility to notify me of important changes to my account terms, resulting in an unwarranted charge. This is both unfair and contrary to good customer service practices. Supporting Information : Amount Disputed : {$40.00} Date of Charge : XXXX Chase Account Details : [ XXXX ] Prior Communication : I have communicated with Chase customer service and dispute resolution without success.
Frequently Asked Questions
What is Complaint #11106972 about?
Complaint #11106972 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-12-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.