Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11106610
Complaint Overview
Complaint ID: 11106610
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: California
ZIP Code: 93637
Date Received: 2024-12-10T12:00:00-05:00
Date Sent to Company: 2024-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been investing thousands of dollars in stocks up to {$7100.00} into my Robinhood account from XXXX XXXX. My account was restricted for depositing too much at once which raised security concerns on their end and they sent me an email to request a call from them on the app which I've been attempting to do for weeks now but still have not been able to get in contact with them. They tried calling me at XXXX in the morning on XX/XX/year> but that is an unreasonable time for me and anytime I try to contact them during the day they never respond. I have expenses that need to be paid and this money was only supposed to be in my account for a month, they are holding my funds not letting me withdraw my money but im still able to sell shares of my stocks which does not make sense to me. I hope you guys can help me get in contact with them so I can provide them with whatever is necessary in order to let me withdraw my money.
Frequently Asked Questions
What is Complaint #11106610 about?
Complaint #11106610 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-12-10T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.