Prepaid card -- Problem with a purchase or transfer -- Complaint #11078381
Complaint Overview
Complaint ID: 11078381
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: New York
ZIP Code: 146XX
Date Received: 2024-12-08T12:00:00-05:00
Date Sent to Company: 2024-12-09T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I purchased an item on XXXX, on XX/XX/year>, in the amount of {$150.00} with my direct express debit XXXX. transaction was excepted by XXXX and transaction was completed successfully between XXXX and direct express on XX/XX/year>. at this I was unaware that my card had been put on hold. when I tried to contact customer service ( XXXX ) I was put on hold. I waited about 45 minutes with no response. called again an hour or so later and again put on hold with no response. this has been going on for 2 weeks.the card is now coming up invalid, i had approx {$400.00} in the account at the time of said purchase, on XX/XX/year> my social security check was deposited to the card.total on the approx {$1800.00}. I have changed my future deposits since but can't get any response from direct express, this is my only source of income. please help me get my money back!
Frequently Asked Questions
What is Complaint #11078381 about?
Complaint #11078381 was filed against Comerica regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-12-08T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.