Credit card -- Trouble using your card -- Complaint #11076873
Complaint Overview
Complaint ID: 11076873
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: New York
ZIP Code: 11355
Date Received: 2024-12-08T12:00:00-05:00
Date Sent to Company: 2024-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a citibank customer. I have a checking, savings, macys, macys XXXX and a citi double cash credit card. About a month ago it locked about 3 times in one day and I was able to fix it and only one supervisor out of three was able to help me with my transaction. The very next morning, I wanted to make another transaction so I called first to have a supervisor on the phone while I make the transaction incase I have an issue and didn't want to get the card locked again. The representative was rude, disrespectful, joking, laughing at me and should not be working for customer service. She didn't want to transfer me to a supervisor and told me my security word was wrong and locked my account. It's been over a month and I received letters with the reference numbers multiple times and everytime I call to verify, I am told it's the wrong letter. This is unacceptable and I'm very upset with the help and service of most of the representatives for citibank besides a couple here and there. But most of them are unprofessional, disrespectful and rude. I want to use my double cash citi credit card. I have multiple accounts with citibank and I want my card unlocked now!
Frequently Asked Questions
What is Complaint #11076873 about?
Complaint #11076873 was filed against Citibank, N.A. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-12-08T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.