Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11076759
Complaint Overview
Complaint ID: 11076759
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2024-12-08T12:00:00-05:00
Date Sent to Company: 2024-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My savings account was hacked and 13 wired transfers to the same account at different dates were made, no 2 stage validation was done by the company, they didn't even find out that something is strange. I was shocked to find out that more than XXXX $ were missing from it and no action was taken by Chase, I informed them immediately as I was noticed that. I am waiting for other instructions from Chase but I want to make sure that in parallel the needed action would be taken to prevent it and restore the funds we had, before the incident.
Frequently Asked Questions
What is Complaint #11076759 about?
Complaint #11076759 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-12-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.