Checking or savings account -- Managing an account -- Complaint #11070416
Complaint Overview
Complaint ID: 11070416
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 76227
Date Received: 2024-12-06T12:00:00-05:00
Date Sent to Company: 2024-12-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi I've had my business account for over 5 years. I have recently turned to private investors to fund my business and school I am opening and hair care product line. I had previous checks that have not been under scrutiny. I recently deposited a check it cleared my account XXXX. Partial funds were originally set to release but extended was placed on check until receiving bank pays, which did clear. When I went to my online banking my account was locked and when I spoke to risk management and managers I keep getting XXXX information regarding why and no notes on my account stating exactly why account was scheduled to close XXXX XXXX 2024 except someone in risk management thought check was altered in some way but could not tell me how. Everytime I spoke with a manager I asked to have calls reviewed because reps had told me other info each time I called. No manager offered an apology or even said they would listen to the calls. I informed I wanted to file a complaint but I was told they would note my account. After speaking to 2 hire up managers which both told me 2 different things and outcomes, I was told they would close my account and send funds then told I wont get funds and they will hold them until they see what needs to be done. My Rent, payroll, contractors that are expanding salon space have not been paid nor vendors my hair products I need to use to perform my services as a hairstylist I have a mortgage XXXX young children and have just asked for a one time partial release of my available funds just so I can pay my bills due now. They first told me request takes 5 days and nothing can be done about it then said it was requested while they transferred me to the manager and the manger said it was denied. This is completely unacceptable and frustrating especially around the holidays. I have contacted several outlets to help in expediting this matter. I hope you can help me I've also filed a complaint with OCC and I am waiting for a response. Thank You I hope to get this resolved without any more Delay.
Frequently Asked Questions
What is Complaint #11070416 about?
Complaint #11070416 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.