Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11068911
Complaint Overview
Complaint ID: 11068911
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Georgia
ZIP Code: 398XX
Date Received: 2024-12-06T12:00:00-05:00
Date Sent to Company: 2024-12-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I wired {$40000.00} to the Robinhood exchange approximately XXXX weeks ago. When I tried to withdraw money to my XXXX wallet they restricted my account immediately. They claimed that a review of my account was necessary. I went through XXXX long phone calls with many questions and the account remained restricted. By design, they make it difficult to communicate with customer support. Through a procedure on their app I ask to be called. The response calls are not forthcoming in a responsible way. I missed a couple calls because my phone ringer got accidentally turned to a low volume. They send me procedures to get them to call me, which involve their app. These procedures do not agree with how the app works. I have told them and even sent screen shots but I get no response. I have an email for them and have sent quite a few requests to get my account unrestricted, but they always respond with the app steps to get a call back which do not work. I wonder if they are trying to keep my money.
Frequently Asked Questions
What is Complaint #11068911 about?
Complaint #11068911 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-12-06T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.