Credit card -- Closing your account -- Complaint #11063700
Complaint Overview
Complaint ID: 11063700
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 31707
Date Received: 2024-12-06T12:00:00-05:00
Date Sent to Company: 2024-12-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had several credit cards with synchrony bank for the past XXXX years or more. I have never been late, paid statement balances on most of the cards. On a couple of the cards I used for my business. On XXXX the XXXX of 2024 they decided to close all of my accounts for no reason, putting my business in a financial hardship. And will make my credit score suffer tremendous. XXXX of the cards was a cashback card, which i had money to redeem, they took all of the reward money back. I called them and they could not give me any reason why they closed my accounts. I have a perfect payment history. I have never been late or defaulted on any of my cards.
Frequently Asked Questions
What is Complaint #11063700 about?
Complaint #11063700 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-12-06T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.