Vehicle loan or lease -- Getting a loan or lease -- Complaint #11048954
Complaint Overview
Complaint ID: 11048954
Company: General Motors Financial Company, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: Kansas
ZIP Code: 662XX
Date Received: 2024-12-05T12:00:00-05:00
Date Sent to Company: 2024-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a prequalification form through the GM Financial website ( Form located here : XXXX XXXX XXXX ) This form requires you review a disclosure prior to submitting the prequalification form. Part of that disclosure states : " The words I, me, you, and your means the person submitting this application. I am providing permission to GM Financial to obtain a consumer report on me, the consumer per 604 ( a ) ( 2 ) of the FCRA The consumer report as well as any information in or derived from the consumer report will only be used in connection with the prequalification Obtaining the consumer report will result in a soft inquiry posting and will not affect the consumers credit score The consumer report as well as any information in or derived from the consumer report will not be used in connection with a credit application Financing through GM Financial is only available through participating Dealers. If you are pre-qualified for financing, you must contact your selected Dealership to select your vehicle, apply for credit and finalize your transaction. GM Financial will evaluate your prequalification eligibility on behalf of the dealer you select and transmit the information provided in the prequalification application to the GM dealer you select, and transmit the contact and vehicle information you provide to GM. We recommend that you check the privacy statement of GM and the GM Dealer you select before providing any personal information. The GM Financial privacy statements and online privacy policy can be found at XXXX : XXXX You agree that you are providing your written instructions to GM Financial under the Fair Credit Reporting Act authorizing GM Financial to obtain information from your personal credit profile or other information from XXXX. You authorize GM Financial to obtain such information solely to conduct a prequalification application review. The consumer report as well as any information in or derived from the consumer report will not be used in connection with a credit application. "
Frequently Asked Questions
What is Complaint #11048954 about?
Complaint #11048954 was filed against General Motors Financial Company, INC. regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2024-12-05T12:00:00-05:00.
How did General Motors Financial Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against General Motors Financial Company, INC.?
Yes, visit the General Motors Financial Company, INC. company profile at readthecomplaint.com/company/general-motors-financial-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.