Checking or savings account -- Managing an account -- Complaint #11048787
Complaint Overview
Complaint ID: 11048787
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New Mexico
ZIP Code: 870XX
Date Received: 2024-12-05T12:00:00-05:00
Date Sent to Company: 2024-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX mother is not expected to live more than a few more days, so it is urgent that this be fixed to avoid probate. I am POA on her Bank of America accounts ( checking and savings ). I also have a comprehensive POA. She recently had a new trust drawn up naming me as co-trustee and stating that I full power over all accounts covered by the trust. I went to the branch in XXXX XXXX, NM to discuss what to do per this new trust to avoid probate and move the accounts into the trust as per attorney and trust instructions. I provided them my Durable POA, the Certificate of Trust and the Trust itself. The branch was very helpful and suggested the most efficient method was to make me a joint owner on the account so that it would pass directly to me upon her death. They proposed this electronically to Bank of America 's legal team, and they declined the request and refused to take action. At this point, Bank of America is refusing to acknowledge the trust, the direction of the trustee ( me ), and refusing to acknowledge the POA, despite the fact that I am listed in as POA on the account and provided all documentation. I am also the sole beneficiary of the trust as stated in the documentation.
Frequently Asked Questions
What is Complaint #11048787 about?
Complaint #11048787 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.