Prepaid card -- Problem getting a card or closing an account -- Complaint #11034035
Complaint Overview
Complaint ID: 11034035
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: Payroll card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Georgia
ZIP Code: 30318
Date Received: 2024-12-04T12:00:00-05:00
Date Sent to Company: 2024-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX us bank focus transferred my money from one us bank focus pay card to another us bank focus pay card, both were in my name both were from my job at XXXX. They assured me this transfer would effect my account and they deactivated the card I transferred the money from, then my job kept depositing my payroll on the deactivated card. After learning I couldnt spend my money I called, they said it would cost me {$50.00} to over night new card ( even though I never requested my card be deactivated ) I informed the company that I had new address, that I had already changed address with both my job and on my us bank app. They still required either a five day from call to automatically verify address or I could fax in my driver license and mail with my name on it, so I did. This was on the XXXX of XXXX. I call next day, now they say my change of address mail from post office wasnt enough to to verify, so I resubmitted license and a signed lease. Called back they now having trouble locating my account and telling me to contact my employer, which I did. They said all they can do is remove card and add my direct deposit but as far as money in account that was my problem, called bank back, now they can find my account can see my documents but the signature page was missing from lease agreement, which I know it wasnt. Still us bank said after five days it would verify itself.. today surpasses the five days.. I call and still they refuse to send me another card now they are telling me that because they tried to verify on Saturday my five days starts over. And each time I call my five days starts over! The company is fraud. Ive done everything they ask of me and each time give me another excuse to why they refuse to give me my money my job has made three deposits since I requested new card. They say my account isnt good, yet money goes on card, I just cant use any of it. Im getting kicked out my house because I cant pay my rent.
Frequently Asked Questions
What is Complaint #11034035 about?
Complaint #11034035 was filed against U.S. Bancorp regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2024-12-04T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.