Credit card -- Other features, terms, or problems -- Complaint #11033352
Complaint Overview
Complaint ID: 11033352
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: XXXXX
Date Received: 2024-12-04T12:00:00-05:00
Date Sent to Company: 2024-12-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Citibank Citi / XXXX XXXX XXXX XXXX XXXX XXXX of the benefits is a {$10.00} credit towards XXXX XXXX. Up to {$120.00} back on eligible XXXX purchases Earn a statement credit of up to {$10.00} per monthly billing statement on eligible XXXX purchases, for a total of up to {$120.00} every XXXX billing statements. Citi has not processed these credits since XXXX for most customers. I have not had a credit XXXX, XXXX and they are now saying we need to wait XXXX more months to get this credit. This is what they have said everytime I have called them I have asked them to issue manual credits but they say they can't do that. After waiting for months- XXXX emails, XXXX chat sessions I am reaching out here to file a complaint interestingly if I am late by a day they wil charge me a fee- but they feel being 6 months late is ok : ) XXXX
Frequently Asked Questions
What is Complaint #11033352 about?
Complaint #11033352 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-12-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.