Student loan -- Dealing with your lender or servicer -- Complaint #11033107
Complaint Overview
Complaint ID: 11033107
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Kansas
ZIP Code: 662XX
Date Received: 2024-12-04T12:00:00-05:00
Date Sent to Company: 2024-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received communication on XX/XX/XXXX stating my loans were being placed in a forbearance and interest would not accrue during the forbearance period. On XX/XX/XXXX, I received another communication stating interest would accrue during the forbearance period. Upon review of my loans, it appears interest has in fact been accruing since I was placed in forbearance. I am also concerned none of my prior payments has been applied to the principal amount on multiple loans. I can not confirm any information regarding the amounts applied to principal and interest per loan as MOHELA does not provide this information, even when making a payment. In addition to the prior complaint, I was an individual that was affected by the delaying of XXXX application which I submitted in XX/XX/year>. I was told by a customer service representative in XX/XX/year> that my application would be processed and placed into a forbearance, which was false and any change was never communicated to me. There is a severe lack of transparency by MOHELA, which, combined with all the other issues MOHELA has, has hurt millions of Americans.
Frequently Asked Questions
What is Complaint #11033107 about?
Complaint #11033107 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-12-04T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.