Mortgage -- Trouble during payment process -- Complaint #11016939
Complaint Overview
Complaint ID: 11016939
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Florida
ZIP Code: XXXXX
Date Received: 2024-12-03T12:00:00-05:00
Date Sent to Company: 2024-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
SXXXX XXXX XXXXXXXX TO GIVE ME AN ADDRESS WHERE TO SEND MY HURRICANE INSURANCE PROCEEDS CHECK -FOR DAMAGES TO REPAIR MY HOME, I called XXXX XX/XX/year> XXXX. to get an address where to send priority mail my insurance proceeds check in the amount of {$12000.00}. I was told the claims dept is closed today, you can call them back on XXXX to confirm information at XXXX. I called this am XX/XX/year> spoke with rather rude employee XXXX whom refused any sort of ID XXXX just said XXXX office. I asked for a physical mailing address to send my insurance proceed check She ***REFUSED*** to give me the address TO MAIL IN THE XXXX! ON A RECORDED LINE. SHE REFUSED MULTIPLE TIMES. Asked me to call back in 3 days? For what? She had a fake phone # listed for me XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND PUT IN A FAKE #. I had her correct the phone # XXXX. I asked for manager/supv. She put her friend I presume on the line, XXXX a resolution team person ( also another person who said nXXXX XXXX XXXX XXXX worked in XXXX. He also REFUESD TO GIVE ME AN ADDRESS send in my Hurricane insurance damage XXXX. I asked him why? Ive never heard of such XXXX There is no department that handles insurance losses at this XXXX XXXX your staff is RUDE AND UNACCEPTABLE. He stated he had to send some request somewhere to do something XXXX nothing else he could do, but tell me call back in 3 days. SHAME on you for treating the XXXX XXXX XXXX I will also forward a copy of this complaint to XXXX. Attorney General and your CEO. I STILL HAVE NO RESOLVE, NO PLACE TO SEND INSURANCE CHECK AND CAN NOT FIX MY HOME! I WILL RETAIN AN ATTORNEY IF NECESSARY AS OBVIOUSLY YOU ARE ONLY GOOD AT CUTTING AND PASTING YOUR REBUTTALS AND NOT GOOD AT READING WHAT THE ISSUE IS TO RESOLVE IT. The XXXX CO IS ISSUING ME ANOTHER XXXX IN MY NAME ONLY SO i CAN GET THE REPAIR DONE. YOU PEOPLE ARE THE WORST TO DEAL WITH TRANFER MY LOAN ALREADY
Frequently Asked Questions
What is Complaint #11016939 about?
Complaint #11016939 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-12-03T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.