Credit card -- Closing your account -- Complaint #10988567
Complaint Overview
Complaint ID: 10988567
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Arizona
ZIP Code: 85142
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I 100 % always pay off my credit card every month. After years and over XXXX spend with them I find out they closed my account. This was a huge shock to me bc I run my small business with this card. I have never been late, if I was its bc the bank was closed on my pay date so I pay the very next day, the full balance every time. I didnt get any warning or anything that my account would be closed. I was trying to put gas in my work vehicle when it was declined. I logged into my account and to my surprise, it said it was closed. I called the service line on the card and they said it had nothing to do with this account and it was closed due to a previous account. I never in my life had a chase account other than the XXXX XXXX card we are talking about now. She couldnt give me anymore info other than that it was in XXXX and XXXX. This is impossible bc I check my credit score quite regularly and it shows my accounts I have. This was 100 % made up and a breach of contract. Again Ive never had an account with chase! I have banked with XXXX XXXX XXXXXXXX since I was a minor. Both personal and business.
Frequently Asked Questions
What is Complaint #10988567 about?
Complaint #10988567 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.