Credit card -- Problem with a purchase shown on your statement -- Complaint #10966642
Complaint Overview
Complaint ID: 10966642
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 13820
Date Received: 2024-11-28T12:00:00-05:00
Date Sent to Company: 2024-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX a booked a room at a hotel in XXXX XXXX, XXXX XXXX. Two days later, the hotel charged me a second time for the same room. I contacted both the hotel and the credit card company to indicate that I had been incorrectly charged twice for the same hotel room. After many, many calls to the credit card company and the hotel, the credit card company ended up reversing both charges in XXXX, but then reversed the credit in XXXX charging me for the room, although I had cancelled the reservation due to all of the issues I was having. In talking to the hotel, they said they would be happy to cancel the reservation or issue a refund, but that they never received the payment from Citibank. Citibank can not seem to understand that I should not be charged for the hotel stay because the reservation was cancelled. They insisted that I pay the charge in my XXXX statement and that they would issue a credit when the issue was resolved. I recently received a letter from Citibank stating that the issue was resolved and that I would NOT be receiving the credit, even though I didn't stay there and the hotel never received a payment from Citibank.
Frequently Asked Questions
What is Complaint #10966642 about?
Complaint #10966642 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-11-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.