Mortgage -- Struggling to pay mortgage -- Complaint #10965797

Complaint Overview

Complaint ID: 10965797

Company: Select Portfolio Servicing, INC.

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Sub-Issue: Foreclosure

State: New York

ZIP Code: 11354

Date Received: 2024-11-28T12:00:00-05:00

Date Sent to Company: 2024-11-28T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

Dear SPS Team, I am writing to address your response regarding the payment of property taxes for parcel number XXXX XXXX and the associated penalty of {$6.00}. After reviewing your explanation, I would like to provide additional details and reiterate my position. 1. Notification of Taxes Due I notified SPS about the taxes due in a timely manner : XX/XX/year> : I informed SPS for the first time about the tax payment. XX/XX/year> : I followed up via email to ensure the matter was addressed. I have attached the email correspondence as proof of notification. Despite this, SPS did not act on the matter until after I filed a CFPB complaint. The tax was due on XX/XX/year>, and the XXXXXXXX XXXX XXXX allows at least a one-week grace period. This provided more than sufficient time for SPS to process the payment and avoid any penalties. 2. Property Details The lots associated with this parcel were never merged or divided, contrary to any implications otherwise. The tax block and lot have remained consistent, as shown in the attached Closing Statement and HUD-1 Settlement Statement, which I have included for your review. 3. Disputed Late Fee Given that : I notified SPS promptly of the taxes due. SPS delayed payment until after I filed a CFPB complaint. The grace period provided ample time to process the payment. It is not justified for me, as a borrower, to bear the {$6.00} penalty. Furthermore, during my recorded calls with SPS representatives, I was explicitly informed that I would not be responsible for any late fees since I had provided timely notice. I ask that SPS retrieve and review those call recordings to confirm my statements. 4. Allegation of Predatory Practices The delay in processing my tax payment and the imposition of an unjustified late fee suggest a lack of good faith and potentially predatory practices. Such actions appear to be an attempt to profit off late payments and create grounds for foreclosure. This is unacceptable, especially given my proactive efforts to resolve this issue in a timely manner. Request for Refund and Action I request the following : A refund of the {$6.00} penalty charged to my escrow account this is penalty for SPS ' late payment not a fault of the borrower. Confirmation that SPS has reviewed the relevant call recordings and correspondence to corroborate my claims. I trust that SPS will act in good faith to resolve this matter promptly. Please respond in writing with your findings and any additional information. I look forward to your response within the timeframe required under applicable regulations. Thank you for your attention to this matter. Sincerely, XXXX

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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