Credit card -- Problem when making payments -- Complaint #10965595
Complaint Overview
Complaint ID: 10965595
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Colorado
ZIP Code: 80207
Date Received: 2024-11-28T12:00:00-05:00
Date Sent to Company: 2024-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America violated the federal TIL with incorrectly handling of a billing error. According to the Truth in Lending, Regulation Z ( 1026.13 ) the section about Billing error resolution, Bank of America is penalizing me for their mistake. Part a-4 mentions that an error includes " the creditor 's failure to credit properly a payment or other credit issued to the consumer 's account. '' Bank of America did this because I have had automatic payments set up since I created the account, and one month they did not apply the payment due to an error in their system Part c mentions that the bank needs to resolve this within 2 billing cycles, which they did not. I had to manually call in and apply a payment. Part d and g mentions that negative credit reporting related to this is not allowed : " The creditor shall not make an adverse report that an amount or account is delinquent... '' which Bank of America also failed at. They have reported this error to the credit agencies and negatively impacted my score which results in increased lending costs and fees to me. They have also no reversed the charges related to their claimed late payment that was due to a fault within their automatic payment system.
Frequently Asked Questions
What is Complaint #10965595 about?
Complaint #10965595 was filed against Bank Of America, National Association regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-11-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.