Checking or savings account -- Managing an account -- Complaint #10941833
Complaint Overview
Complaint ID: 10941833
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New York
ZIP Code: 10002
Date Received: 2024-11-26T12:00:00-05:00
Date Sent to Company: 2024-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account with Keybank on Friday XX/XX/XXXX. On Monday XX/XX/XXXX I initiated a transfer from an external account to deposit money into my Keybank account. I also set up the account for direct deposit. On Tuesday the XXXX the money arrived into the account. When I tried to log into online banking to access the account, I received a notice stating my account had been locked and to call Keybank. I called Keybank and they said I had to provide some identity documents. I offered to send them via email or upload them via a secure portal. They declined and said I had to go in person to a branch to provide these documents. The nearest branch is far from me and going in person will take at least two hours of my day. I asked the representative if I could withdraw the money from my account instead and he said I am not allowed to access my funds. As soon as I deposited money into my account, Keybank locked me out and will not let me access it. They are holding my money hostage and I want it back.
Frequently Asked Questions
What is Complaint #10941833 about?
Complaint #10941833 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-26T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.