Student loan -- Dealing with your lender or servicer -- Complaint #10915399
Complaint Overview
Complaint ID: 10915399
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: California
ZIP Code: 95776
Date Received: 2024-11-24T12:00:00-05:00
Date Sent to Company: 2024-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loan was sold to Mohela, as of XX/XX/year>2024 I had a remaining XXXX days of forbearance on the loan remaining and the loans were in forbearance. I requested a forbearance again prior to XX/XX/year>2024, mohela did not respond and my account does not show that a request was submitted. My loans then went into repayment in XXXX despite my request and I began to receive emails from mohela, saying I had to pay or my loans would be past due and be in default. At the same time mohelas automated phone system says that I should be ignoring emailed bills and payment requests if I've requested a forbearance. I've now had to pay 3 months so that my credit score is not impacted and loans do not default. Still no response from Mohela, and my loans are in repayment without my consent when they should be in forbearance. I've now submitted a 2nd request and will be submitting a 3rd. Mohela is taking advantage of the situation and making it impossible to get a forbearance put into place on my account. They are also refusing to correspond regarding it by not acknowledging my request, or communicating regarding it and I'm not the only person to whom this is happening. A quick XXXX search shows that mohela is doing the same thing to others. They are abusing their debtors and taking advantage of them as a student loan servicer.
Frequently Asked Questions
What is Complaint #10915399 about?
Complaint #10915399 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-11-24T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.