Credit card -- Closing your account -- Complaint #10915394
Complaint Overview
Complaint ID: 10915394
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Louisiana
ZIP Code: 708XX
Date Received: 2024-11-24T12:00:00-05:00
Date Sent to Company: 2024-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I just opened a care credit card in XX/XX/year>, and charged {$3400.00} of the XXXX limit to help pay for my medical bills. Almost 2 months later I have in down to {$2900.00} because I pay weekly to make sure that I pay it off before my 18 month promotional no interest. Well.I just went to make another weekly payment and it says my account is closed!!!! Im irrational. Not only is this helping my credit, but its helping my medical bills too. Plus how to you close someones account without notifying them, and I just opened it, and I pay my balance down according. Synchrony one year ago did the same thing to two other accounts. Once again I was always paying them on time. This company needs to be sued or never offer anything again.
Frequently Asked Questions
What is Complaint #10915394 about?
Complaint #10915394 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-11-24T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.