Mortgage -- Trouble during payment process -- Complaint #10912741
Complaint Overview
Complaint ID: 10912741
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New Jersey
ZIP Code: 08816
Date Received: 2024-11-23T12:00:00-05:00
Date Sent to Company: 2024-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We applied for $ XXXX mortgage from the equity of our home. Underwriting reviewed then XXXX XXXX emailed on XX/XX/XXXX requesting property insurance documents, we promptly emailed policy declaration details next day XXXX. It was accepted and the mortg closed XX/XX/XXXX. Upon my travel return XX/XX/XXXX I noted a few letters from Rocket requesting copies of my wind insurance policy. Not knowing what wind meant, I presumed they needed another copy of our policy. In addition I emailed XXXX XX/XX/XXXX asking for assistance however he referred me to customer service who I called few times in XXXX. I was told to submit policy renewal. After many calls, and submission of renewal XXXX XXXX believed all had been resolved but got further calls on XX/XX/XXXX .Turns out the agent neglected to mention my policy should have included wind. Rocket added $ XXXX lender placed coverage retroactively from close date against our approval despite us adding wind to our policy by XXXX. They jacked monthly from {$1300.00} to XXXX. We opened case, on XX/XX/XXXX XXXX acknowledged underwriting error and said we would hear back. We continued calling customer service to pay the regular mortg & ensure they were aware, On XX/XX/XXXX we were told escrow would be extended and lender would end XX/XX/XXXX. We continued to get letters every week extending the lender placed insurance contrary.
Frequently Asked Questions
What is Complaint #10912741 about?
Complaint #10912741 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-11-23T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.