Credit card -- Fees or interest -- Complaint #10903188
Complaint Overview
Complaint ID: 10903188
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Virginia
ZIP Code: 225XX
Date Received: 2024-11-22T12:00:00-05:00
Date Sent to Company: 2024-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Credit card company sent a letter in with my XX/XX/year> statement that stated my credit score was a XXXX. But because they were offering other consumers with the same score, the same card and benefits, at a higher interest rate my interest rate has to go from 15.99 % to 23.74 %. They also referenced my credit report and stated that I had accounts with delinquencies, which is not true. I work hard to keep my credit score high so that I can have lower interest rates. They stated that my proportion of loan balances to loan amounts is too high. I owe approximately {$700.00} to credit card companies and have {$40.00} in credit. When I talked with the company, I was told that there was nothing they could do and that interest rates were going up for everyone. Didn't the Federal Reserve just lower Interest rates? I do not understand how this credit card company can get away with doubling interest rates for consumers who have excellent credit and pay their bills on time.
Frequently Asked Questions
What is Complaint #10903188 about?
Complaint #10903188 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-11-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.