Student loan -- Dealing with your lender or servicer -- Complaint #10875904
Complaint Overview
Complaint ID: 10875904
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Alabama
ZIP Code: 36526
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
We have a loan with Navient that originated on XX/XX/XXXX. It has been transferred to a new company called : XXXX. We understand that a class action suit has been filed against Navient for mishandling payments and interest calculations, but I don't believe we received any settlement notice. I do believe we have been overcharged and the loan has been fraudulently mishandled. We applied for forbearance once and reduced payments for one year that were supposed to revert to the original payment amount but never did. We just learned that a class action suit was filed against Navient for mishandling payments and interest calculations. We are still paying for this loan, which was originally supposed to be paid off in 10 years. Loan Type PRIVATE School XXXX XXXX UNIVERSITY Current Owner XXXX PRIVATE LOAN TRUST Disbursement Date XX/XX/XXXX Original Principal {$16000.00} Loan # can be provided upon request. We have paid out : {$29000.00} Total Payments ( {$19000.00} ) total interest charged {$9600.00} total applied to original disbursement {$6400.00} Balance on loan as of XX/XX/XXXX I understand that we should have some kind of ID number and Pin number from you in order to file for relief and hopefully to end this payment. This was for my son, XXXX XXXX, but the loan is in my name. I am XXXX years old with limited income. Can you help me get this resolved? Thank you!
Frequently Asked Questions
What is Complaint #10875904 about?
Complaint #10875904 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.