Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #10875816
Complaint Overview
Complaint ID: 10875816
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 11103
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I initiated a transfer of {$5000.00} from my Bank of America account to a bank in XXXX. I entered the correct BIC number but mistakenly typed XXXX as the account number, which was incorrect. Upon realizing the mistake, my sister contacted the recipient bank in XXXX. They confirmed that they received the funds but could not process the transfer due to the invalid account number. As a result, the bank returned the funds to Bank of America on XX/XX/year>. However, as of today, XX/XX/year>, I have not yet received the refunded amount back in my Bank of America account. I am requesting assistance in tracking this transaction and confirming when the funds will be credited back to my account. Thank you for your prompt attention to this matter.
Frequently Asked Questions
What is Complaint #10875816 about?
Complaint #10875816 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.