Checking or savings account -- Managing an account -- Complaint #10872524
Complaint Overview
Complaint ID: 10872524
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New York
ZIP Code: 11201
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have an account at JP Morgan Chase. I live in XXXXXXXX XXXX I put in the XXXX mail on or around XX/XX/year> a check, payable to XXXX Treasury, for a tax payment, in the amount of {$120000.00}. I found out on XX/XX/year> that someone stole the check from the XXXX mail, " washed '' the check, and cashed in at a XXXX branch for {$49000.00}. In other words, I lost {$49000.00}. I made a claim to my bank JP Morgan Chase on XX/XX/year> by telephone. I filed required written declaration on XX/XX/year> through the JP Morgan XXXX I use in XXXX XXXX The form I filed said that I should make a claim with the XXXX XXXX XXXX, which I did, but that - unless I knew the name of the person who stole the check- I should not file a police report. I was told that it would take 60 - 90 days to hear back. On or around the 90th day in XX/XX/year>, I was told that I had to file a police report. I filed a police report on or around XX/XX/year> and brought it to the branch on or around XX/XX/year>. Despite a number of inquiries, I have been told that the claim is pending and I will hear back at some unspecified time. I have called a number of times and have inquired through the branch as well as through the elevated complaint process at the branch. I have never received a commitment as to when the complaint will be resolved. I also understand that under the NY XXXX the bank must make good on the lost funds. I can provide further details and documentation
Frequently Asked Questions
What is Complaint #10872524 about?
Complaint #10872524 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.