Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #10872316
Complaint Overview
Complaint ID: 10872316
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Washington
ZIP Code: 981XX
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
JPMorgan Chase bank has blocked all of my attempts to wire money from my accounts to XXXX a crypto currency investment firm. I have tried to initiate wire transfer more than XXXX times and every time they block the wire transfer stating it is as suspicious activity. They then block my entire account, and I have to go through a process to unlock the account. After doing so I have explained to them several times this is legitimate activity initiated by me, however subsequent attempts to wire money are flagged and blocked. This is my money, and I should be able to wire to any financial institution I want. While I understand many scams and fraudulent things are associated with crypto currency, Chase bank needs to provide customers the ability to allow this type of transaction without being blocked.
Frequently Asked Questions
What is Complaint #10872316 about?
Complaint #10872316 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.