Credit card -- Problem with a purchase shown on your statement -- Complaint #10859658
Complaint Overview
Complaint ID: 10859658
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77498
Date Received: 2024-11-17T12:00:00-05:00
Date Sent to Company: 2024-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX, XXXX, XXXX fraud charges on the credit card totalling {$380.00}. I inform XXXX I did not make these charges. I informed XXXX that I have NEVER had a {$380.00} bill with them since have the XXXX credit card. The most I have ever had charged on the account was {$51.00} which, I paid off before receiving a bill from them. I always paid the card off immediately for charges. This was my practice of paying the account off when I purchased the gasoline. This is my payment pattern through the years. Now someone got access to my credit card number and ran up the bill. I close the account because they still had access and were charging on the account. XXXX had been truly difficult to work with. I am XXXX old. I am being scammed. I asked XXXX for photos of me using the card. I have no new credit cards from XXXX. Nothing was sent to me in the mail.
Frequently Asked Questions
What is Complaint #10859658 about?
Complaint #10859658 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-11-17T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.