Checking or savings account -- Managing an account -- Complaint #10832891
Complaint Overview
Complaint ID: 10832891
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: California
ZIP Code: 95355
Date Received: 2024-11-17T12:00:00-05:00
Date Sent to Company: 2024-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was going to use services from a merchant on XX/XX/year> that makes a purchase on my behalf and allows me to make installment payments on the purchase. I didn't end up using this merchant but they still charged me the first installment payment of {$88.00} in error. I contacted the merchant and explained to them that I never used their services and that I was charged an installment payment in error. The merchant refunded me on XX/XX/XXXX minus XXXX dollars for service fees. The total amount of my refund was {$84.00}. For some reason that I can not explain, the original charge of {$88.00} disappeared from my checking account but the refund of {$84.00} is there. My bank, Chase, noticed that there is not a charge from the merchant that relates to this refund and Chase reversed the refund and gave my {$84.00} back to the merchant on XX/XX/XXXX. Now I have {$84.00} missing out of my checking account. Keep in mind, I never received any services from the merchant which is why I was refunded by them in the first place. I filed a claim with Chase and uploaded emails and payment agreements with amounts and dates that correlate to the original charge and to the refund from the merchant that proves that I was entitled to the refund. Chase concluded that my proof wasn't good enough and that my checking account doesn't show an original charge that relates to the refund. Chase 's stance on this issues is that I have to prove why the original charge fell off my checking account but the refund stayed on my checking account. Not only did I show proof of all payments and refunds between myself and the merchant, but I explained to Chase that I am the customer, I have no idea why their system not perfect and doesn't show the original charge. It's not my responsibility to explain why a charge fell off my account. I had no control over how that refund was handled. After dealing with several customer service representatives and even dealing with a claims supervisor, I was told by Chase that I failed to prove why the charge fell off from my account and that the merchant is entitled to the {$84.00}. I was told that the claim will be closed and now there is nothing I can do about it. I now have to deal with {$84.00} missing out of my account because of a faulty system that Chase is using and I have been held responsible for their mistake. Chase has failed me and I am left feeling cheated by bank that does dirty business.
Frequently Asked Questions
What is Complaint #10832891 about?
Complaint #10832891 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.