Credit card -- Problem when making payments -- Complaint #10826096
Complaint Overview
Complaint ID: 10826096
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 329XX
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I scheduled a payment in full for the statement balance on my account. This was confirmed via email and is showing on their website as an on time payment. Today XX/XX/year> they are sending me collection emails. I am not responsible for their inability to properly account for on time payments and to debit my account by failing to act or properly maintain their website and records appropriately. I would like this documented and corrected.
Frequently Asked Questions
What is Complaint #10826096 about?
Complaint #10826096 was filed against Synchrony Financial regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.