Credit card -- Problem with a purchase shown on your statement -- Complaint #10825462
Complaint Overview
Complaint ID: 10825462
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 11377
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Fraudulent charges were made on my Home Depot credit card account on ( XXXX ) XXXX at XXXX XXXX, NY for XXXX, ( XXXX ) XXXX at XXXX, NY for XXXX, ( XXXX ) XXXX at XXXX, NY for XXXX, ( XXXX ) XXXX at XXXX, NY for XXXX, ( XXXX ) XXXX at XXXX, NY for XXXX, and ( XXXX ) XXXX at XXXX, NY for XXXX. The fraudulent charges total XXXX. I disputed these charges with Home Depot and advised that I have never shopped at their XXXX XXXX or XXXX, NY locations, and most importantly I was in XXXX on XXXX, XXXX and XXXX. Notwithstanding my dispute, Home Depot has determined that I am responsible for these charges and continues to send me bills and threats to report my account to the credit bureaus. I am over XXXX XXXX XXXX and in poor health having recently had major XXXX XXXX. This situation is extremely stressful and exacerbating my health issues. I have always paid my bills through my long life and dont understand why Home Depot is treating me this way. I would greatly appreciate any assistance from the CFPB.
Frequently Asked Questions
What is Complaint #10825462 about?
Complaint #10825462 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.