Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10824943
Complaint Overview
Complaint ID: 10824943
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Utah
ZIP Code: 84115
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi Team, Hope this email finds you well! I'm an international student who opened the checking account with XXXX. However recently I experienced the disappointed experience with them due to fraud activities. I lost totally XXXX dollars on the checking acc. Please kindly help me on this issue : I found there has XXXX exact same amount transactions with XXXX dollars with different merchants on XX/XX/XXXX by using XXXX XXXX XXXX. The truth is I never use XXXX wallet and XXXX devices. I reported XXXX transactions of XXXX dollars each but there has XXXX more unauthorized transaction by using XXXX XXXX with the small amount of XXXX dollar on XXXX I missed to check and report initially. Therefore, XXXX declined my claim and decided to charged me checking acct. When I called back and reported again, they decided no longer helping me anymore. I'm currently an international student at the University of Utah and I only stay in XXXX XXXX XXXX so I would never make other charges in other State.If the bank can't protect my asset well and let someone perpetrates a fraud make money, how I can trust the financial institution moving forward? I need a notarized verdict. Please see below information : Name : XXXX XXXX XXXX of inquiry : XX/XX/XXXX Claim number : XXXX Debit Card ending in : XXXX Checking Acct number : XXXX Claim related to account ending in : XXXX Address : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, Utah, XXXX Unauthorized charges : - {$300.00} : XXXX XXXX XXXX at Washington on XXXX XX/XX/XXXX - {$300.00} : XXXX XXXX at XXXX on XXXX XX/XX/XXXX - {$300.00} : XXXX at XXXX on XXXX XX/XX/XXXX - {$30.00} : XXXX XXXX XXXX XXXX on XXXX XX/XX/XXXX Please kindly help me to investigate and argue with the bank! Appreciate your helps in advance. Contact me anytime at XXXX. Thanks, XXXX XXXX
Frequently Asked Questions
What is Complaint #10824943 about?
Complaint #10824943 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.