Checking or savings account -- Closing an account -- Complaint #10824837
Complaint Overview
Complaint ID: 10824837
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 78245
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citibank said they would mail me a letter within 7-10 days explaining why they closed my savings account on XX/XX/2024 but the letter never arrived. I also have not received my funds which is over {$10000.00}. I have been trying to get a hold of them ever since but I am on hold for wait times longer than an hour. They have not been helpful with the situation at all and can not explain to me why they closed my account. They decided to just close my account out of the blue without a warning or alert, and I was unable to access my account and funds ever since.
Frequently Asked Questions
What is Complaint #10824837 about?
Complaint #10824837 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.