Checking or savings account -- Managing an account -- Complaint #10792374
Complaint Overview
Complaint ID: 10792374
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Massachusetts
ZIP Code: 014XX
Date Received: 2024-11-13T12:00:00-05:00
Date Sent to Company: 2024-11-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024, I applied ( online ) for a Bank of America XXXX XXXX XXXX Account, applying a promotional code ( XXXX ), which ( upon meeting requirements for the account, including a $ XXXX balance and XXXX direct or online deposits ), should make me eligible for a {$500.00} bonus. I received notification from Bank of America ( on XX/XX/2024 ), that my account couldn't be opened online, however I was invited into a financial center to complete my application. I visited the XXXX, Massachusetts Bank of America Financial Center on XX/XX/2024, met with a banker, and opened my XXXX XXXX XXXX Account. I informed the banker, at the time of opening, of the circumstances discussed above ( e.g., I had applied a promotional code when making application online ), and asked that the promotional code be applied to the account ( which was now in the process of being opened " in person '' at the financial center ). The banker informed me that she was unable to apply the code, but would " escalate '' the matter, and that the promotional code would be applied " on the back end, '' and I would be notified when such occurred. On XX/XX/2024, I e-mailed the XXXX Bank of America branch, and inquired as to whether or not the promotional code had been applied, as yet. I was told that they were " still working with escalation, '' and would inform me of confirmation as soon as such occurred. On XX/XX/2024, I sent a letter to Bank of America, inquiring about the application of the promotional code. Yesterday ( XX/XX/2024 ), I received a letter from Bank of America informing me that I had not qualified for an incentive payout, as they " don't show any qualifying promotional offers. '' This seems unfair, and rather deceptive. I did, in fact, provide the promotional code at the time of my online application; Bank of America insisted that I come into a physical branch to open the account ( which I did ), and has now decided that I didn't submit the promotional code at the time of account application.
Frequently Asked Questions
What is Complaint #10792374 about?
Complaint #10792374 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.