Credit card -- Problem with a company's investigation into an existing problem -- Complaint #10762175
Complaint Overview
Complaint ID: 10762175
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Ohio
ZIP Code: 45102
Date Received: 2024-11-11T12:00:00-05:00
Date Sent to Company: 2024-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I entered a Chase Bank to pay a payment on a credit card I laid the bill on the counter and pulled my credit card out of my pocket. The teller snatched my bill while I'm telling her no that's not hers and I have not bared it back. She snatched the remittance coupon turned it over stamped it and processed it while I'm disputing that she does not have the right to steal my remittance coupon. The teller and the manager laughed at me when I explained I understood what a security instrument is and that was a security coupon remittance coupon. When I did a complaint with Chase freedom card they canceled my credit card and are attempting to collect a debt that is not owed per the theft of a remittance coupon.
Frequently Asked Questions
What is Complaint #10762175 about?
Complaint #10762175 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-11-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.