Student loan -- Dealing with your lender or servicer -- Complaint #10738881
Complaint Overview
Complaint ID: 10738881
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Maryland
ZIP Code: 21146
Date Received: 2024-11-08T12:00:00-05:00
Date Sent to Company: 2024-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mohela has an autopay feature that allows you to set an allocated amount to be repaid, but it is greyed out and I'm not allowed to use it. Mohela responded saying that I can't use this feature because my loans are not in repayment status. Why should that be any different though? I should be allowed to autopay my loans while in forbearance to get ahead of interest accrued. Intentionally disabling this feature based on status is a predatory tactic to capitalize on interest accrued during forbearance.
Frequently Asked Questions
What is Complaint #10738881 about?
Complaint #10738881 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-11-08T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.