Student loan -- Dealing with your lender or servicer -- Complaint #10726282
Complaint Overview
Complaint ID: 10726282
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: South Carolina
ZIP Code: 29588
Date Received: 2024-11-07T12:00:00-05:00
Date Sent to Company: 2024-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for consolidation in XX/XX/scrub> 2024. However, I had already decided against doing it by the time I was approved. I declined by phone with the FSA well within the time frame I was given to do so ( 10 business days ). Several weeks later I received emails from XXXX, my loan servicer, that my loans had been consolidated by Mohela despite my declination of the consolidation. I called the FSA, which confirmed that they had my refusal on file, and sometime thereafter I saw that my loans were once again showing on the XXXX account. I thought the matter was at an end until I received a bill from Mohela in XXXX. I called Mohela and was told that they claim to still own XXXX of my loans. I asked why all my other loans had reverted and these XXXX were not and they would tell me was that they were 'different ' in some way they refused to elaborate on. In the months I have been trying to figure out how they could possibly retain ownership of XXXX of my loans when they were never supposed to own any of them at all not one person at either the FSA, XXXX, or Mohela mentioned that the XXXX loans Mohela is claiming are the actual consolidation loans that should have never existed. Also, the fact that my actual loans were returned to XXXX should have negated the existence of any consolidation loans even if they were legitimate. Between these three entities I had to be the one to figure out what appears to be either a clerical error or an issue between XXXX and Mohela regarding the transfer of funds regarding my loans. I have informed the FSA of my discovery. Now my student debt is reading on the FSA website as double what it actually is ; from ~ {$41000.00} to ~ {$82000.00}. These consolidation loans are fraudulent and were created against my express wishes. I applied for consolidation in good faith in the understanding that I could refuse even if approved. I did my due diligence and declined well within my time frame to do so.
Frequently Asked Questions
What is Complaint #10726282 about?
Complaint #10726282 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-11-07T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.